Returns & Exchange Policy

We accept returns or replacements only for items that arrive damaged, defective, or incorrect.

Defective or Incorrect Items

Contact us within 14 days of delivery at angela2mitchell74@gmail.com. Include your order number, a description of the problem, and clear photos of the item and packaging.

After we review and approve the claim, we’ll provide return instructions. For approved defective or incorrect-item claims, Elegant Grace Streetwear covers the return shipping cost and will provide either a replacement or a refund to the original payment method.

Non-Defective Items

We do not accept returns or exchanges for sizing, fit, color preference, change of mind, or ordering the wrong item.

Items Not Eligible for Return

Items that have been worn, washed, altered, or damaged after delivery aren’t eligible for a defect claim. Final-sale items, gift cards, promotional items, and used hats or headwear are also non-returnable unless they arrive defective or incorrect.

Refund Timing

Approved refunds are issued to the original payment method after the returned item is reviewed. Please allow 3–5 business days for the refund to appear, depending on your payment provider.

Contact

For help with a defective or incorrect item, email angela2mitchell74@gmail.com with your order number and photos.